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Author: Eric Olive

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Customer Experience Engineering

Posted on April 16, 2018 by Eric Olive
customer experience engineering

“These machines are fabulous,” said the operator, “Except for one problem. The bottoms are rotting out.” Customer experience engineering, that is visiting customer sites to improve the product’s engineering, was quickly producing results. The scene? A muddy field at a… Continue Reading →

Miscellaneous Customer Research, Engineering, Heavy Equipment

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